Professional customer service 24.5

VNF provides professional and thoughtful customer service through channels, such as:
  • Phone
  • Email
  • Live chat
Our consulting and customer care team will stand by and be readyto assist customers in resolving any questions or problems during the transaction process.

No deposit/withdrawal fee*

in addition to direct deposit and withdrawal services at the transaction office, VNF offers a variety ofdeposit and withdrawal methods. Customers can easily deposit and withdraw via:
  • Online banking(Internet banking)
  • International payment cards (Visa Card/MasterCard)
  • Domestic cards
  • QR Code
* For deposits/withdrawals with a different banking system or via card, please pay the incurred costs(if any) in accordance with current regulations of the commercial bank system.

Free courses and intensive training for customers and agents

To prepare investors for wise and responsible investment decisions, we provide free courses and training for our customers. Training courses are organized in various forms in accordance with customer needs. Videos of basic knowledge about derivative products or trading methods are available on the website. In addition, online classes and office training courses are also organized periodically by theme.

Provision of market analysis information for customers

We provide free market analysis with in-depth and high-quality content, which are suitable for short-term, medium-term and long-term investment strategies. Economic indicators and news are updated by reliable information partners around the world. Meanwhile, market analysis reports are conducted by a team of investment consultants with long-term experience in the financial sector.

Free charts and trading support tools

At VNF, we provide in-depth trading support tools and price charts to help customers track market trends in a deep and comprehensive way. Customers can easily access these charts and tools at the login area.

Consultancy and remote transaction support

For customers who are experiencing disadvantages about technology equipment or geographical distance, we will provide remote transaction consultancy support. The consulting team will receive the required information through the transaction center and support customers to place orders when necessary.



the trust


the trend